While using the 30MHz platform and hardware, you could have questions or issues that you would like to solve as soon as possible. But how great would it be if you could solve the issue yourself? Research has shown that 80% of companies (read: the people who work at those companies) prefer to solve a problem themselves in the first instance. Users find the answer to questions on the internet or in manuals provided for this purpose. Do you prefer to solve your issues together? Don't worry, the Support team will always be there for you! 

So how can you get help? This article will explain that by the following topics:
Read articles, chat or create tickets via the Support button
Reading articles in the 30MHz Help Centre
Connect with other users in the Community 
Get help from the 30MHz Support team

Read articles, chat or create tickets via the Support button

In the right bottom corner (from the platform, website or Help Centre), you find the Support button. Click on the button to open the Help Centre pop-up. Fill in a word in the search field. The system will run the word through the articles, with tons of information that are available, and will suggest you a few articles that might solve the issue. Click on these links to open and read the articles. 

Of course, you could still prefer to get in touch with the Support team or that your issue is not listed in one of these articles. Just click on the button in the bottom right of the help pop-up. This will either be Contact or Live chat.

If it says Live chat, you will be able to chat directly to the 30MHz support team after filling in the requested details. This button will only appear during office hours (09:00 - 17:00 Europe/Amsterdam). 

If it says Contact, you will be able to create a ticket in our system after filling in the requested information. We will review the ticket and come back to you as soon as possible through the mail. 

Reading articles in the 30MHz Help Centre

As we said before, most people actually prefer to solve the issues themselves. We have written articles that could help you do that. You can find these articles in our 30MHz Help Centre. Just click through the sections or use the search field to find the information that you are looking for. The articles are written in English and Dutch. At the bottom of the page, you can change from language. 

Connect with other users in the Community 

On the support page, you can find the online Community. The Community is a place where the platform users and platform partners can come together. You could ask for help, get tips from other users and maybe you can place a tip yourself for other users to use. Just place a new post in one of the topics. Users, partners from the platform and even 30MHz employees can reply to your post. Together we can solve any issue faster! 

Get help from the 30MHz Support team

Of course, we are always there for you. Feel free to get in touch with us:

- Click on Contact or Live chat through the Support button in the platform, Help Centre or our website. 

- Submit a request

- Send us an email: support@30mhz.com